Terms and Conditions
In these terms and conditions: “Conditions” means these terms and conditions of sale; “Goods” means curtains, blinds and any other Goods supplied by us following your Order; “Order” means an order made by you for the supply of Goods by us; “Price” means the price of the Goods, plus any delivery charges; “our, us, we” means RT Fabrics Ltd “you and your” means the person who buys or agrees to buy Goods from us;
We take your privacy seriously. By using our site, you agree to us using your data in a responsible way to improve your user experience. This includes sharing your data with certain trusted third parties. You can read our full privacy statement here.2. Basis of Sale
By clicking on purchase at the checkout section of the website, you are undertaking to buy the Goods at the Prices indicated. An Order taken over the telephone is final once payment has been taken and the call has ended.
After placing an Order with us we will email you a confirmation of the Order details in writing. You must notify us of any errors in the Order within 48 hours of receiving confirmation of the Order from us. If you do not receive your order confirmation within 48 hours, please contact us immediately by phone. If you fail to do so, we shall be entitled to assume that you are satisfied with the Order as detailed in the confirmation. If you fail to check the Order confirmation properly and need to make changes to the order subsequently, we reserve the right to charge for the changes as necessary.
We have tried hard to represent our fabrics as accurately as possible on the website using state of the art photography and digital imaging. However, colours will vary between computer screens and this is out of our control. Therefore, we strongly recommend that you request a free sample(s) prior to ordering unless slight differences in appearance are not important to your decision to order.
Samples are a close representation of the fabric you choose but not as an exact match as there are often slight variations in colour between manufacturing batches. In cases where this is critical, we can arrange for a sample of the current manufacturing batch to be sent to you for your inspection and reserved for you if you wish to proceed with an order for it.
Goods are manufactured in accordance with the measurements provided by you. Please follow the instructions on how to measure which are available on our website. If you are unsure, you can call us for advice and clarification. We cannot accept returns for goods incorrectly measured by you.
In the case of made to measure products, your order will take approximately 4 weeks from the date shown on the order confirmation to be ready for delivery unless a specific date has been given by prior agreement. If your chosen fabric is out of stock, delays may occur and we will notify you of these delays as soon as possible.
In the case of ready mae curtains, bed linen, blankets and poles or tracks, your order is usually despatched on a next day service (excluding weekends). If your chosen product is out of stock, delays may occur and we will notify you of these delays as soon as possible.
Once your Order is ready we will ship this to your specified delivery address automatically. Standard deliveries are made by courier between 9am and 5pm Monday to Friday and need to be signed for.
If we arrange a collection of goods from you, for whatever reason, you are required to package the goods adequately (ideally in the original protective wrapping and box or in the best alternative you can arrange) for transport by courier. We will not be responsible for any damage as a result of poor packaging.
You will own the items we supply you from the moment they are put in the hands of the postal service, or with our carriers, or on payment in full of the price of the Goods and any delivery charge, whichever is later.
The Price of the Goods shall be as advertised on our website.
We will confirm the Price of Goods ordered plus delivery charges at the time you place your Order with us.
We reserve the right to change prices and specifications without notice.
8. Payment Terms
Because all our goods are custom-designed for you and cannot be resold, we require payment in full at the time of placing the order. This can be done using a debit or credit card on the website or over the phone by providing us with the relevant details. An Order will not be processed unless we have received the funds in full.
9. Cancelling Orders and Refunds
Where products are custom-made to your chosen design and specific measurements, they cannot be resold and are also not subject to the Distance Selling Regulations. Therefore it is important that you are sure of your order details before you place an Order with Us. You can cancel an order for whatever reason and receive a full refund within 24 hours of placing it.
After 24 hours has passed, if you wish to cancel your custom-made Order, you will receive a 50% refund. You can cancel anytime up until the moment your goods are dispatched to you. We will retain 50% of the price to cover our costs and refund the balance to you.
If, for some other reason, you receive the custom-made goods and consequently receive a refund and then fail to return the Goods to us, we shall be entitled to charge you for the costs of collecting the Goods from you. This amount can be deducted from any refund due to you.
All products that are not custom-made are subject to Distance Selling Regulations and may be returned to us within 14 days for whatever reason for a full refund.